If you didn’t receive a verification code, it is possible that the information you entered was incorrect or the contact information we have on file for you is not up to date. Please try again, assuring that the information you are entering is correct. If you are still unable to log in, please use the Trouble Signing In feature on the login screen or contact Member Services at 800-404-6008.
Go to the Accounts page and select the account you would like to view. See more transactions by clicking See All Transactions at the bottom of the recent transactions display.
To transfer funds to another member, you must first add their account as a New Member Destination. Click on Move Money and then click on Payments and Transfers. The “Add New Member Destination” feature is located at the bottom of the destination dropdown. When adding their account, make sure to check the box to Save New Destination so that you can quickly transfer funds to them in the future. After saving the other member’s account, you can also schedule recurring transfer to them.
Users can enable eStatements by clicking on Statements and then selecting Manage Preferences.
You can change your address, phone number(s), and email by clicking on the blue circle at the top right of the screen, clicking Settings, and then clicking Personal Information.
On the Accounts page, click on your credit card and then click Credit Card Management. You can also make payments from your ATFCU accounts using the Payments & Transfers features. And you can use the Cards tab to turn your card on/off, report it lost, and create travel alerts.
The Account-to-Account feature on the Move Money page allows you to transfer funds between your accounts using your routing and account number from the other financial institution. For security reasons, external accounts must be verified before you can begin transferring funds. This verification can take up to three business days and requires you to have access to the external account.
Digital Access supports scheduled transfers between your ATFCU accounts and to other member’s accounts. At this time, external transfers cannot be scheduled.
At this time, only ATFCU checking accounts support these services.
Savings Jar is a transaction round up program designed to help you achieve your savings goals. When you opt in, your debit card transactions will round up to the nearest dollar, and the rounded-up portion will be deposited into your designated savings account.
The round up savings program is only supported for one checking account per user. You can modify which checking is enrolled by changing the selected account in the round up dropdown on the Savings Round Up page.
Please contact Member Services at (800) 404-6008.
There is no charge for our eStatement program. Once you’re enrolled, you’ll also receive special member-only product offers by email.
Most personal and business accounts are eligible. Businesses using an EIN can enroll through Digital Access. eStatements aren’t available to minor UTMA accounts and Trust accounts that use a Social Security Number.
For Member Accounts, login into ATFCU’s Digital Access Online Banking and click on Statements, then select Manage Preferences. For Credit Card Accounts, login into ATFCU’s Digital Access Online Banking and click on Credit Card Management. If you have not previously registered your credit card, you will be asked to do so. After entering the system, click Statements.
Members can receive account statements, daily notices, tax documents, and other important notices and/or product and service announcements.
Yes. Your eStatement are only available through ATFCU’s Digital Access Online Banking platform that uses advanced security features and 128-bit encryption to keep your information safe.
No special equipment is required. You’ll just need a computer or mobile device with Internet access, a valid email address, and a web browser that can display PDF documents. Most browsers include this feature, but you can download Adobe Acrobat Reader if needed.
We recommend using the latest version of Edge, Chrome, Firefox, or Safari.
To view your eStatement, log in to Digital Access via a browser or the ATFCU mobile app. For Member Accounts, click on Statements, then View Statements. For Credit Card accounts, click on Credit Card Management and then click on Statements.
You will receive an email notification when your eStatement is available.
You can stop eStatements at any time. Contact Member Services by phone at 800-404-6008, message us via the secure Digital Access Message Center, or use the Contact Us link on our website.
You can print any statement or notice directly from your eStatement library using your browser’s print option. You may also request a paper copy of your statement at any time for a fee of $2.00 per statement by calling ATFCU.
Your eStatements start accumulating once you enroll. You’ll see your first statement after the current month’s statement period closes.
No. Credit cards must be enrolled separately. To do this, sign in to Digital Access, select Credit Card Management, and follow the prompts to register your card if needed. Then select Statements to view your credit card eStatements.
You can change your email address online through Digital Access or by visiting any ATFCU location. Please contact Member Services at 800-404-6008 for assistance with Digital Access.
Your eStatement will be available approximately the first week of each month.
Alcoa Tenn FCU’s eStatement program will provide the last 24 months of statements.
No. While autopay adds convenience, it is not required.
No. Having your eBills delivered to Bill Pay for participating payees is secure, convenient, and saves time; however, it is not required.
Bill Pay automatically provides you with a deliver by date so you know when your payment is scheduled to be received.
